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Please read the following booking conditions carefully. Bookings are only accepted on the basis of the following conditions. Terms & Conditions only apply for bookings made through Traveltrain Holidays.
How to Book
Select the product of your choice and then either call Traveltrain Holidays, visit a QR Travel Centre or consult with your Licensed/AFTA Travel Agent who will make the reservation request. Please note that all reservations are subject to availability at the time of booking. We do recommend booking as far in advance as possible, especially for school holidays and other peak periods. Any quote given is only an estimate of the price, which is subject to written advice on confirmation of your booking.
Security Deposits and Payments
Failure to meet the following payment conditions may result in automatic cancellation of your booking. Once full payment has been received by Traveltrain Holidays your documents will be issued and sent to you.
- Traveltrain Holidays requires a minimum non refundable security deposit of $165 per booking within seven days of booking confirmation. For group bookings containing ten or more passengers a minimum deposit of $110 per person is required within seven days of booking confirmation.
- Additional deposits may be levied by our Operators. Please check with your Travel Agent at the time of booking.
- Full payment of your holiday cost must be made 45 days prior to travel.
- For bookings made less than 45 days prior to travel but more than seven days prior to travel, full payment of your holiday cost must be made within 48 hours of confirmation of your booking.
- If the booking is made less than eight days prior to travel, full payment of your holiday cost is required at the time of booking confirmation.
- Until full payment is received by Traveltrain Holidays, you do not have a final booking and the price of your holiday is not guaranteed.
- In arranging your booking, Traveltrain Holidays is acting as the agent of the Operator of the relevant product and/or services and at no time do you have a contract with Traveltrain Holidays. Please note all bookings with Operators are subject to the terms and conditions and limitations of liability imposed by those Operators.
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Late Bookings
Any booking paid within seven days of travel may incur a $10 fee for urgent forwarding of documentation.
Amendment Fees
Any amendment to your booking is subject to the approval of the relevant Operator. Any approved change to your booking prior to, at or after making final payment will incur an amendment fee of $65 per booking in addition to any fees imposed by the Operator.
Cancellations and Refunds
Prior to Final Payment: There will be no refund of your security deposit.
After Final Payment: There will be no refund of your security deposit, in addition to any fees imposed by the Operator, which may be up to 100% of monies paid.
Traveltrain Holidays reserves the right to change or cancel your booking in accordance with operating requirements or due to circumstances beyond its control. Traveltrain Holidays is not responsible for the costs of any other travel arrangements affected by changes to or cancellation of your booking.
Without limitation, Traveltrain Holidays will not be responsible if the Product is not available due to force majeure, including but not limited to, civil unrest, health risk, closure of airports/ports etc, industrial disputes, terrorist activity, adverse weather conditions or other Acts of God.
Price and Conditions
Any verbal quote given is only an estimate of the price, which will be subject to written confirmation of your booking and receipt by Traveltrain Holidays of the full payment of the price of your holiday.
Rates are effective from 1 April 2007 to 31 March 2008, but are subject to change without notice. Prices listed within the Traveltrain Holidays website are in Australian Dollars (AUD) and inclusive of GST. Prices advertised are based on per person twin share unless otherwise stated.
Unless otherwise indicated, accommodation prices are for use of the room only and do not include transport from your home port to your holiday destination and return. If you are unable to connect to your holiday on the same day, any overnight expenses will be at your own expense. Items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, transfers, airport taxes, postage and faxes, drinks, room service and meals (unless specified) are not included in the price of your holiday. Any applicable government or local authority charges and taxes that may apply are your responsibility.
Children's Prices
Children’s prices for accommodation and touring can be obtained from the Travel Agent upon application.
Responsibility of Traveltrain Holidadys and Limitation of Liability
In arranging your booking, Traveltrain Holidays is solely acting as the agent of the third party suppliers of goods/services (“the Operator”) and those Operators are wholly responsible for their goods/services (“Product/s”) and the standard of their Product/s. Please note all bookings made for Operators’ Products are subject to the terms and conditions and limitations of liability imposed by those Operators. Any legal recourse you may have is against the Operator and not Traveltrain Holidays.
In producing the packages content Traveltrain Holidays has used information supplied by Operators. Irrespective of any measures taken by Traveltrain Holidays to ensure accuracy of the information in the Traveltrain Holidays website at the time of publishing, details of particular Operators and their products may have changed since the website was published. Further, Operator/s may impose conditions that vary from the conditions stated in the Traveltrain Holidays website.
Traveltrain Holidays arranges bookings on the basis that, to the fullest extent permitted by law, it is not liable for any loss or damage suffered in connection with:
- anything contained in the Traveltrain Holidays website which is misleading, false, incomplete, misdescribed or inaccurate; and/or
- any failure of an Operator or other third party to provide the described Product or any associated service or facility, and/or
- any act/omission of an Operator or any other matter connected to the supply of an Operator’s Product/s.
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Whether as a matter of contract, tort, statute, restitution or otherwise. “Loss or damage” includes any associated direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay.
This limitation of liability applies irrespective of the cause, including negligence of us or an Operator, withdrawal, cancellation, or failure to provide a Product or any part, delay, event of force majeure, any variation in the Product, the provision of substitute Products or a change in the Operator.
In circumstances where liability cannot be lawfully excluded, such liability is limited to the value of the purchased holiday arrangements.
Travel Insurance
Traveltrain Holidays strongly recommends taking out comprehensive travel insurance, at the time of booking. Ask Traveltrain Holidays or your Travel Agent for details when making your booking.
Luggage
All luggage is carried at your own risk. Traveltrain Holidays accepts no liability for loss, damage or delay to luggage.
Bonds
Cash bonds or credit card imprints may be required by accommodation suppliers providing a telephone, mini bar and/or other facilities in the room. Other bonds may apply at certain times of the year. Check with your Travel Agent prior to booking.
Transfers and Tours
Some accommodation and tour operators provide courtesy transfers from rail stations, airports or from your hotel. It is essential these transfers are prebooked.
Please note some tours require a minimum number of passengers to operate. If minimum numbers are not achieved a tour may be cancelled at short notice. Additionally, some Operators reserve the right to cancel departures for other reasons. Traveltrain Holidays will not be held liable for a service variation, delay, cancellation or withdrawal, or an Operator’s failure to notify you. Please also note specific departure dates apply for certain packages.
Maps and Photographs
Maps are for general information and don’t necessarily reflect actual routes, locations or services provided. Hotel rooms and other photographs shown in the Traveltrain Holidays website may not be specific to the actual room occupied or tour taken.
Disability Access
Holidays listed in the Traveltrain Holidays website may have limited or full disability access, please ask Traveltrain Holidays or your Travel Agent for details when making your booking. In producing the Traveltrain Holidays website, Traveltrain Holidays has endeavoured to ensure that all relevant information is accurate and correct at the time of printing. Traveltrain Holidays accepts no liability for any failure of hoteliers, tour operators or other third parties to provide these wheelchair access and hearing assistance facilities at the relevant properties.
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Holidays
